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| Customer Reviews: | | Average Customer Review: ( 24 customer reviews )
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Most Helpful Customer Reviews
48 of 50 found the following review helpful:
 The World's Lightest Rolling Carry-On Dec 04, 2008
By fredtownward
"The Analytical Mind; Have Brain; Will Travel"
Hammacher Schlemmer calls this the world's lightest rolling carry-on, and I must agree. It is HALF the weight of my old Travelpro soft-sided carry-ons, though they are somewhat larger in capacity since they were designed to absolutely max out the then current airline carry on limits.
Light as a feather, easily maneuverable upon inline skate wheels, I had my 6 and 4 year-olds pulling them fully loaded around airports with no difficulties.
Note: Heys is going through something of an unannounced model change with these items. Newer items have a built-in TSA-approved 3-digit combo lock; older items include an unattached NON-TSA-approved 3-digit combo lock, which is obviously useless for US travel. If you get sent an older one, and you have enough time before your trip, I suggest exchanging it for one with the built-in lock.
Problems? Well, as expected, the surface scratches very easily. If that is a problem for you, I suggest paying extra to purchase matte finish Heys XCase-NS Carry On or exotic finish Heys XCase Exotic Carry On models. Chances are that you WILL be required to check it at the gate if you travel on small regional jets like we did. (If you regularly fly on such smaller aircraft, a Heys XCase Mini Carry On might be a better choice.) In addition the older one's handle will not lock at the half height level due to an obvious fit defect, which could be an issue for the short. We are debating whether or not to return it for exchange.
23 of 25 found the following review helpful:
 Falling apart at the seams Jan 10, 2009
By J.P.
"Bisonhead"
Looks great and very light but not the most durable. Granted I have had mine or 2 years now, but it's starting to fall apart at the seams at the lower part of the case. And it's happening on both sides.
17 of 18 found the following review helpful:
Light, sturdy, holds a ton & makes travel easier Nov 14, 2009
By Heather D
I've had my bag just under a year and it's been a terrific travel companion! When my husband gave it to me for Christmas last year, I thought it was pretty (candy apple red metallic), but I did not expect it to be very useful. I was wrong!!
My typical travel is 3-4 days for business. With the help of some packing cubes, this bag is perfect for holding everything I need. For longer trips, it's possible to pack even more -- I'll admit to sitting on it to help close it enough to zip it up. It is STRONG!! My colleagues are always shocked that I can pack everything I need into such a small carry on bag.
Because it's lightweight, it's easy to lift into overheads or carry down steps. It DOES scratch fairly easily -- and after a dozen or two trips, it is banged up a bit (mostly from cabs and hotel checking, versus air travel). But that's a small price to pay for a bag I have NEVER had to check, even on a regional jet. If it is not overstuffed, it seems to fit even in small overheads with relative ease. It also rolls effortlessly thru airports and I can usually wheel it to my seat on jets without trouble.
When it arrived, it did smell strongly of paint, but it faded within a few weeks. I am somewhat concerned that since I use it so much and pack it pretty full that the zipper may break, etc. But I love the bag so I'll definitely buy another should that happen! For under $100, it's a steal.
15 of 16 found the following review helpful:
 very light bags. Aug 21, 2008
By Robert O'Leary
"Robert O'Leary"
we love this bag.. the only caveat is that silver isn't shiny, it's rather dull gray. the bag itself if very light. the handle has a very strong smell to it.. but the bag is great.
We also bought the red one, which is very very nice looking. Scratches easy, but it goes with the territory!
14 of 15 found the following review helpful:
 DO NOT BUY!! Poorly Made! Jul 08, 2011
By Xhinadol78
We purchased a piece of your large Heys luggage from a retailer in preparation for our honeymoon. The second day into our honeymoon in Italy, the wheel's rubber tread started to rip and the wheel also broke off its axle. When weighed at the airport, the large piece weighed in at 48lbs, so it should have stood up to the weight. Soon enough within 5 more days' time, the second wheel was nearly bare and we had two non-functioning wheels. Since we were dragging the luggage on broken wheels the upper handle also broke.
We researched multiple retailers, and thought we found a good sturdy piece of luggage that would last our 2.5 weeks trip. We spent $79.99 on this piece for the largest sized Heys Luggage.
We still had the receipt in our hands, and tags and pictures to send to the company.
Their resolution was to send the luggage to them and they will fix it. Well, the luggage was not usable and was in the garbage! Their second solution = I BUY ANOTHER LUGGAGE AT WHOLESALE PRICE FOR $75! If I have to spend the same amount of money to replace a defective item, be very sure that I would not buy another HEYS! I would never wish this horrible experience on anyone! DO NOT BUY HEYS PRODUCTS! NOT MADE WELL!
See all 24 customer reviews on Amazon.com
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